I’m the strategic operator you’ve been looking for.
I specialize in making abstract concepts tangible realities. I oversee the entire through line of development from early ideation to full implementation.
So what does that actually mean?
It means I learn a lot fast, get everyone on the same page, and create environments where teammates have the role clarity and autonomy needed to execute. I balance hard-nosed execution with people-centered leadership and a dose of humor. I’m not just a project manager, I’m not just a generalist; I’m a strategic operator who can see where a project is in its lifecycle, diagnose what needs to happen, and get the right people in the room to take it to the next phase and beyond.
Services
Strategic Operations
I help organizations turn strategy, ideas, or mandates into clear structures, roles, workflows, SOPs, and accountability systems that teams can use day-to-day so work actually moves.
Program & Initiative
Launch Support
I step in to stand up, stabilize, or relaunch complex initiatives by defining outcomes and success metrics, mapping work streams, coordinating partners and internal teams, and clearing blockers (silos, scope creep, unclear ownership), especially for pilots, new service lines, or time-sensitive launches.
Tech Adoption &
Enablement
I help teams adopt new systems and AI-enabled workflows through testing, training, and hands-on implementation support.
Recent Work
-
I built the operating infrastructure for Leading Educator’s People & Talent team across the full employee lifecycle by mapping workflows, approvals, and handoffs, and standardizing how repeatable work gets done. I identified gaps and inefficiencies along the way and tightened processes where needed. Once the workflows were codified, the team used agentic AI to complete routine People Ops work faster and with fewer redundancies.
-
I launched a Collective Impact Network (The 75 Million Network) in 20 days, securing founding member sign-on from major sector players like Gates Foundation, REDF, ETS, Jobcase, & Opportunity@Work.
-
I led the relaunch of the Education Quality Outcomes Standards (EQOS) organization, whose mission is to build tech-enabled products that make it easier for employers, policymakers, and funders to evaluate postsecondary credentials (e.g. degrees, certifications). My leadership oversaw operations, reporting structures, budget allocation, and external partnerships, successfully demonstrating product viability and securing $2.1M in funding. This was the GitLab Foundation’s flagship grant.
*The operating plan I built for EQOS was later scaled and used for an organization of 400+.
-
I operationalized, hired, trained, and led a team of 12+ to launch a new statewide web-based software (CAPS Online), building all standard operating procedures and collaborating with key stakeholders, including ACS, DOE, and DSS, throughout the software development lifecycle. I developed a technical assistance help desk, supervised personnel, conducted QA, built a virtual interactive training curriculum, and trained a team of trainers. I transitioned 9,000 of 10,000 end users to the software in under 3 months.
-
I built a technical support help desk from the ground up, using Zendesk as the primary tool for ticketing and user interaction. I developed all standard operating procedures, hired and trained a customer support team, and maintained 0% voluntary staff turnover for 1 year.
-
I led the complete overhaul of the organization’s visibility strategy, crafted comprehensive guidelines for external communications, and established accountability measures to improve project timelines. I cultivated relationships with partners to improve collaboration and developed a data collection tool to quantify their impact which helped us generate more engaging content and expand our online presence. Additionally, I distilled complex mental health and human rights issues into powerful, accessible narratives, ensuring our message resonated and drove impact.
Interested in my work?
My leadership philosophy is grounded in empowerment, humility, and accountability. I believe in creating environments where team members feel supported to make decisions, grow, and take calculated risks, knowing they have a safety net to learn from failures. By setting clear expectations and leading with integrity, I build trust and set the tone for a collaborative culture.
Leadership Philosophy